Terms and Conditions
Terms of Sales:
- Our attention that Import duties and taxes can be refunded in any country where the product delivery.
- Export prices excluding VAT.
- Photos products on our website are only illustrators and can commit contractually.
- We reserve the right to refuse the order at any time regardless of the reason.
- Your order is confirmed by e-mail with the (s) model (s) details and prices of your products and the address and delivery time.
- Upon receipt of payment as per contract, your order will be sent as soon as possible
- A warranty in damage / loss can be requested from customer’s transportation.
- To guarantee in the package must be
- Any damage should be reported immediately in writing on the delivery note, in case of a warranty claim damages must be made by the clients to the country of his delivery.
- These products are guaranteed against manufacturing defects for a period of 1 year.
- From the date of purchase. The warranty standards for Electronic system 6 months, Tap water 12 months
- UV lamps are the parts accordingly to wear, the warranty is 30 days.
- Transmission equipment for replacement or repair, all cost will responsible by a customer.
- In case of refusal to take delivery of the goods by the customer upon delivery, the possible return of the goods to the customer.
- If broken, the UV lamps and quartz lenses are not covered by the warranty, Warranty claims are processed only if the product is returned duly stamped and accompanied by valid purchase title.
- We expressly disclaim any warranty claim resulting from incorrect installation or incorrect order.
- Consecutive faults poor maintenance is not covered by warranty.
- It should replace the lamp after 10,000 hours, from 5,000 hours the production of ozone with UV-C lamps decreases.
- Repairs under warranty can only be performed by our company.
- We are in no way responsible for any damage arising from consecutive dysfunction, poor maintenance or improper use if the device.
- Bank transfer, attention to the amount of transfer, please pay all of the bank commission charges and full amount need to reach to the seller account.
- If the amount is less than the amount of the Proforma invoice, the order may be made after regularization.
- The delivery period starts once the final payment reaches to seller account, this period is given for information only and does not include weekends and holidays.
- The delay in delivery can not under any circumstances give rise to termination or a claim for damages
. case of dispute, the jurisdiction is given to the courts of Thailand, province of Chiang Mai. In
- We provide technical support by email; our technical department replies emails within 1 business day.
- We are also willing to provide technical support through telephone or instant messaging service base on time and date requested by a customer.
- For best technical support and fastest solution, we highly recommend following these steps in order:
- Email to our technical support department: with an exact & clear description of the problem, the mail should include:
- Symptoms of the problems, and how often they occur.
- The number of machines having these problems.
- Images of every machine having this problem, the image should show the problematic area.
- Receive an email from our technical support department within 1 business day, the email will contain a list of tests to be performed on the machines with the problem.
- Perform tests and email back the results to our technical support department.
- Receive solution: based on the test results, however, in some cases, the further test is required depending on the nature of the problem.