• We provide technical support by email, our technical department replies emails within 1 business day.
• We are also willing to provide technical support through telephone or instant messaging service based on an arranged time and date requested by the customer.

For best technical support and fastest solution, we highly recommend following these steps in order:

1. Email our technical support department: with an exact and clear description of the problem, the email should include:
   • Symptoms of the problems, and how often they occur.
   • Number of machines having these problems.
   • Images of every machine having this problem, the image should show the problematic area.
2. Receive an email from our technical support department within 1 business day, The email will contain a list of tests to be performed on the machines with the problem.
3. Perform tests and email back the results to our technical support department.
4. Receive solution: based on the test results, however in some cases, further test are required depending on the nature of the problem.